Terms & Conditions

A reservation is only definite once confirmed in writing.

We require your credit card information as a guarantee for your reservation.
Your credit card will not be charged, if you have adhered to the cancellation policy.

All rates include service and VAT. The local city tax is not included.

Your room is ready for you from 15:00 on the day of your arrival.
We kindly ask that you vacate your room by 12:00 on the day of your departure.

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Cancellation Policy

Cancellations need to be made in writing by e-mail, letter or fax. The booking conditions featured in the booking confirmation apply. Bookings made on a non-refundable rate can not be cancelled free of charge. We recommend you take out travel insurance to protect you from any unexpected costs.

If no other terms are agreed:

Cancellation during winter season
From 14 days before arrival 100% of the stay will be charged.

Cancellation for Christmas and New Year bookings
From 1. November 100% of the total stay will be charged. Reservations must be cancelled no less than 30 days before arrival for a full refund.

Cancellation during summer season
From 3 days before arrival 100% of the stay will be charged.

 

Cancellation in the of COVID

Cancellations that take place due to a positive COVID-result or because a guest is not vaccinated or recovered are not free of charge. If a guest does not wish to arrive because he/she would have to go into quarantine on his/her return as well as on entry into Switzerland due to official orders, the usual cancellation conditions of the hotel apply. We recommend to take out suitable travel insurance.

Pets

Dogs are not allowed in our restaurants, except in the outdoor restaurants (Lusi Terrace and Lusi Lounge).

Small pets are allowed in the hotel for CHF 35 per night (excluding food). We provide a dog blanket / dog basket and 2 bowls for dogs. Please note that pets (such as dogs) are not permitted in our indoor restaurants: Brasserie Lusi, Käsestube saycheese and Alpine Gourmet Prato Borni, Spa. Likewise, if a dog is travelling with you, we can only provide transfers with the electric car (not with the horse-drawn carriage). Bringing a small pet must be reported to the hotel in advance (breed and weight). The dog’s owner is liable for any damage to furniture.

Children and extra beds

In some rooms it is possible to add extra beds. Please contact our reservation team for more information: +41 27 966 65 00 or reservation@matterhorn-group.ch.

0 to 8 years old: no extra charge
9 to 12 years old: CHF 140 per night and extra bed including breakfast
13 years and above: CHF 200 per night and extra bed including breakfast

Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.

Minimum stay

Please contact us by phone +41 27 966 65 00 or e-mail reservation@matterhorn-group.ch, if you cannot find a room online during your requested period.

Terms and conditions of special offers
Discounts and additional benefits cannot be combined.

Cancellation Policy Restaurants

In case of a confirmed reservation at Alpine Gourmet Prato Borni, Brasserie Lusi, saycheese! and Japan Restaurant Shogun we reserve the right to charge a no-show fee per guest.

Cancellation free of charge is possible until:
24 hours before (1-4 pax) / 48 hours before (5-8 pax) / 7 days (from 9 pax)
the booked appointment.

If the cancellation is made after these deadlines, the corresponding No Show fee per person will be charged to the credit card you have provided.

The no-show fees are:
CHF 150.00 (Alpine Gourmet Prato Borni) / CHF 100.00 (Brasserie Lusi) / CHF
70.00 (saycheese!) / CHF 50.00 (Shogun).