Questions & Answers

2. How long does it take to reach Zermatt from the airport?

As a guide, the journey by train takes around 3½ hours from Zurich Airport and around 4 hours from Geneva or Basel Airport. Please check the timetable for your specific connection. For Milan Malpensa Airport (MXP), check the onward train or transfer connection for your travel date; journey times depend on the route and connections.

3. How do I get to Zermatt?

Zermatt is car-free and can be reached by train. If you are driving, park in Täsch and continue to Zermatt by shuttle train or an authorised taxi.

4. Can I drive directly to the hotel?

Private cars cannot drive into Zermatt. Drive to Täsch, park there and continue to Zermatt. For mountain properties, an additional mountain railway, cable car or walking route may be required; see the property-specific arrival information.

5. How long does the train from Täsch to Zermatt take?

The shuttle journey takes approximately 12 minutes. Trains normally run every 20 minutes; please check the current timetable for your travel date.

6. How do I get around Zermatt?

Zermatt is easy to explore on foot. Electric taxis and local electric buses are also available. Your hotel can advise on the best route from the station.

7. Where can I buy ski passes or mountain railway tickets?

You can buy them through the company “Zermatt Bergbahnen” directly. You may find the link here.

8. What is the hotel’s exact address, and how do I reach it from Zermatt railway station?

The hotel is approximately a ten-minute walk from Zermatt railway station. Follow Bahnhofstrasse towards the centre of the village, or contact us to arrange a pickup from the station. The exact address is «Bahnhofstrasse 55, 3920 Zermatt»

9. Does the hotel offer a station pickup, luggage transfer or other arrival service? Must I book it in advance?

Yes, we can arrange a pickup from Zermatt railway station by electric vehicle. A horse-drawn carriage pickup is also available between 13:00 and 17:00, subject to availability. We recommend arranging your pickup in advance by emailing reservation@zermatterhof.ch

and sharing your arrival time. If you are travelling with a dog, the transfer will be by electric vehicle

10. Is the horse-drawn carriage transfer available for my arrival or departure? How do I arrange it?

A horse-drawn carriage pickup from Zermatt railway station is offered between 13:00 and 17:00. Advance reservation is recommended. The carriage is subject to availability, and guests travelling with dogs are transferred by electric vehicle instead.

Booking, opening dates and tourist tax

11. What are the hotel’s seasonal opening dates, and what happens if I arrive outside the operating season?

Grand Hotel Zermatterhof operates seasonally. Please check availability for your travel dates before making plans. If the hotel is closed, contact reservation@zermatterhof.ch for information about future stays; guests cannot check in outside the operating season.

12. What are the payment, deposit, cancellation and no-show conditions for my booking?

The conditions in your booking confirmation take precedence. The hotel requires credit card details to guarantee a reservation, and a reservation is final once confirmed in writing. Rates include service and VAT, while the local tourist tax is additional.

Unless different terms were agreed, the published cancellation policy states that 100% of the stay is charged from 14 days before arrival in winter or from 3 days before arrival in summer. Non-refundable rates cannot be cancelled free of charge. Special terms apply over Christmas and New Year. Cancellations must be submitted in writing. If you booked through another provider, please check that booking’s specific terms.

13. Is there a tourist tax?

4.00 CHF per adult
2.00 CHF per child (9 – 15.9)

Check-in and reception

14. What are the check-in and check-out times? What should I do if I arrive early or late?

Your room is available from 15:00, and check-out is by 12:00. If you expect to arrive early or late, please let us know in advance at reservation@zermatterhof.ch or +41 27 966 66 00. Early access to a room or a late check-out depends on availability and should be confirmed with the hotel.

15. Is reception staffed at all times? How can I reach someone outside reception hours?

Yes, our reception team is here for you 24/7.

Rooms, families and pets

16. Are children welcome? Are cots, extra beds and family rooms available, and what do they cost?

Children are welcome. An extra bed can be added to some room types, subject to availability; please contact our reservations team on +41 27 966 65 00 or at reservation@zermatterhof.ch before booking. An extra bed for a child in the youngest age category is free of charge, including breakfast, while an extra bed for a child aged 9 or over costs CHF 200 per night, including breakfast.

17. Are pets allowed? Are there restrictions or extra charges?

Small pets are welcome if you inform us in advance, including the pet’s breed and weight. The charge is CHF 45 per night, excluding food. For dogs, we provide a blanket or basket and two bowls. Pets are not permitted in the indoor restaurants or spa; dogs may accompany guests in the outdoor Lusi dining areas. Guests travelling with a dog can be collected by electric vehicle, but not by horse-drawn carriage. Pet owners are responsible for any damage.

18. Can I request a room with a Matterhorn view, balcony, connecting door or particular bed type? Is it guaranteed?

You are welcome to tell us your preferences when booking, and our reservations team can help you select a suitable room category. Views and room features vary by category. A particular view, balcony, connecting room or bed configuration should only be considered guaranteed if it is explicitly confirmed in your reservation. Please contact reservation@zermatterhof.ch for assistance.

Dining and included meals

19. Which restaurants and bars belong to the hotel? Do I need to reserve a table?

Our dining venues include Alpine Gourmet Prato Borni, Brasserie Lusi and saycheese!. The hotel also has the How do You do? Bar Lounge Cafe, a Smokers Lounge and the Stars Bar. We recommend reserving a table for the restaurants, particularly during busy periods. Opening days and hours may vary by season. To book, please contact the hotel or check the restaurant’s current availability. Confirmed restaurant reservations are subject to separate cancellation and no-show conditions.

20. Are spa access, breakfast and any other services included in my room rate?

Spa access and breakfast is included in your room rate. Kindly note, that ski passes are not inlcuded in any rate we offer. For further information contact reservation@zermatterhof.swiss. Our team can check the inclusions of your booking if you provide your reservation details.

21. Can the hotel accommodate allergies or dietary requirements? How should I notify the team?

Please tell us about any allergies or dietary requirements before your arrival or restaurant reservation, preferably by emailing reservation@zermatterhof.ch. Our team can then check the available options with the relevant kitchen. If you have a severe allergy, please discuss it directly with the restaurant team before ordering.

Facilities, activities and practical information

22. What facilities and treatments are available in the spa? Do I need a reservation?

Vita Borni Alpine Wellness has an indoor swimming pool, indoor and outdoor whirlpools with Matterhorn views, a Finnish sauna, steam bath, sanarium, experience showers, an ice fountain and a fitness centre. Massages and other treatments are available; we recommend booking treatments in advance. The published hours are 08:00–20:30 for the spa, 09:00–20:00 for treatments and 24-hour access to the gym. Children under 14 must be accompanied by an adult.

23. Can you arrange a special occasion, flowers, a cake or a private dining experience?

We would be happy to discuss arrangements for a birthday, anniversary or another special occasion. Please contact us before your stay with the date, number of guests, your wishes and your budget so that our team can advise what is possible and provide a price. For a larger private celebration, you can also contact events@zermatterhof.ch.

24. Does the hotel offer meeting rooms or event spaces, and whom should I contact?

Yes. Grand Hotel Zermatterhof hosts corporate meetings, private celebrations and weddings. Its meeting spaces can accommodate groups of approximately 12 to 180 people, depending on the event and setup. For availability and a tailored offer, please email events@zermatterhof.ch.