Sustainable partnerships

Swiss Deluxe Hotels The Swiss Deluxe Hotels quality label stands for exceptional service in the Swiss hotel industry. Only five-star establishments receive this distinction. The Zermatterhof is one of the 41 Swiss Deluxe Hotels. Once a year, an independent quality commission inspects the hotel to ensure that we are maintaining the highest service standards.

Preferred Partners Preferred Hotels & Resorts represents the world's finest luxury hotels and resorts with an extensive global collection comprising more than 85 countries. With the loyalty rewards programme iPrefer, members can receive a special welcome gift, enjoy a free room upgrade, or an early check-in and/or late checkout, depending on their status. More about iPrefer – and how you can collect and redeem points.

I Prefer Members' Choice Award winner The Grand Hotel Zermatterhof has been presented with the I Prefer Members' Choice Award. This is truly something special. This prize is voted for online by the more than three million members of the online reward programme I Prefer. This means that the Zermatterhof is one of the 40 most popular hotels from the roughly 650 that are part of the I Prefer programme worldwide.

Heinz Rufibach, the cuisinier at the Grand Hotel Zermatterhof, has convinced the Michelin testers at the Fine-Dining-Restaurant Alpin Gourmet Prato Borni. They honoured the culinary top performance in 2019 with the first star of the Michelin Guide.

In 2017, Heinz Rufibach was awarded 15 points by GaultMillau in the fine-dining restaurant of the Grand Hotel at his start as chef in the 5-star gastronomy at the Zermatterhof. Since 2019 there are 16! The critics were particularly impressed by the "Heimat" menu at Alpine Gourmet Prato Borni.

Virtuoso Virtuoso is the luxury network for the travel industry. It is comprised of specialised travel advisors and high-quality service providers such as the Zermatterhof. The advisors at Virtuoso organise package trips that cannot be found online or be planned on one's own. Virtuoso's partners offer their clients world-class customer service and experience.

Signature Travel Network This network of over 6,000 travel professionals has made it their goal to partner with top suppliers in the travel industry to offer clients one-of-a-kind travel experiences. Signature Travel Network serves the needs of discerning travellers, just as the Zermatterhof does. That is why we are proud to be part of this network.

ISO 9001:2015 Quality management systems This standard sets out globally recognized standards for an excellent quality and management system. It indicates that an organization has a certified/evaluated management system and is dedicated to ensuring high quality standards. The Grand Hotel Zermatterhof was awarded this certificate by the Swiss Association for Quality and Management Systems (SQS)

ISO 14001:2015 environmental management This standard sets out globally standardized requirements for an environmental management system. The Matterhorn Group is ISO 14001:2015 certified by the Swiss Association for Quality and Management Systems (SQS). Both at the Grand Hotel Zermatterhof and at all the other hotels and businesses within the Group, it follows a targeted sustainable environmental policy, encompassing energy use to waste prevention and recycling to general reductions in emissions.

The Valais excellence label recognises the best performing and most committed companies in the Valais ! The Valais excellence label was developed as a sign of recognition for companies that are managed according to the principle of sustainable development and continuous improvement.

This sustainability programme is designed not as yet another certification process, but with the intention of providing guidance for you as guests. At the same time, we want to create a movement in which the entire industry can get involved.

CO2 & kWh reduced By voluntarily participating in this programme run by the Energy Agency of the Swiss Private Sector (EnAW), the Matterhorn Group is able to clearly demonstrate its commitment to climate protection. The "CO2 & kWh reduced" certificate issued by the EnAW is recognized by the federal government, the cantons and industry partners. The Matterhorn Group is actively reducing its CO2 emissions across all business units and companies, and also continuously optimizes its overall energy efficiency.

Environmental policy of the Matterhorn Group AGMatterhorn Group AG is committed to sustainable development. By defining objectives across the entire value chain and implementing these objectives through suitable measures, we achieve an improved level of environmental sustainability in the following environmental sub-areas: Energy use, Conservation of natural resources, Waste prevention and recycling, Climate protection and Reduction of emissions.

Environmental Report 2019 The corporate purpose of Matterhorn Group AG is to manage hotels and restaurants. As part of its corporate purpose, Matterhorn Group AG operates five hotels in and around the Zermatt mountain region. These include the five-star Grand Hotel Zermatterhof in Zermatt, but also the 3100 Kulmhotel Gornergrat and the Riffelhaus – 1853 in the sensitive Zermatt mountain territory. It also manages about a dozen other restaurants with a total seating capacity of around 5,500, most in the Zermatt mountain region.