YOUR STAY IN ZERMATT

Conditions

Conditions

Terms and conditions
In order to turn your reservation definitive we require a written confirmation by email, mail or fax.
We require your credit card information as a guarantee for your reservation. Your credit card will not be charged, if you have adhered to the cancellation policy.
All rates include service and VAT. The local city tax is not included.
Tourist tax is CHF 3.00 per person, per day. Children aged 9 to 12 are subject to a rate of CHF 1.50 per day.
Your room will be ready for you from 3 p.m. on the day of your arrival. We kindly ask that you vacate your room by 12 noon on the day of your departure.

Cancellation Terms & Conditions Hotel
Cancellation requests need to be received in writing by email, mail or fax.

Cancellation charges Winter
From 3 days prior to arrival 100% of your total stay.
From 14 days before arrival 100% if the total price for the stay is higher than CHF 15'000
Christmas and New Year: From 30 days prior to arrival 100% of your total stay.

Cancellation charges Summer
From 3 days prior to arrival 100% of your total stay.

Bookings made with our early bird rate (non-refundable rate) cannot be cancelled.
(A travel insurance may protect you from these charges.)

Cancellation in the case of force majeure
In the case of force majeure such as political unrest, strikes, catastrophes, pandemics, travel restrictions, etc. which make arrival impossible, the Hotel or the Guest may cancel the reservation. In such cases, the guest will be fully reimbursed for any advance payments made. If a guest does not wish to arrive because he/she would have to go into quarantine on his/her return as well as on entry into Switzerland due to official orders, the usual cancellation conditions of the hotel apply.

Children and extra beds
Some of the rooms in the categories Deluxe Double Room and above have space for a sofa bed or extra beds, upon request.
0 to 8 years: no extra charge for children in the bed provided or in an additional cot
9 to 12 years: CHF 140 per night and extra bed, including breakfast, excluding tourist tax
13 years and older: CHF 200 per night and extra bed, including breakfast, excluding tourist tax
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.

Pets
Small pets are permitted in the hotel at a cost of CHF 35.00 per pet, per night (not including pet food). Pets must be accompanied by their owners at all times. Pets may not be left unattended in the hotel rooms. Please inform us if you are planning to bring a pet.

Minimum stay
Please contact us by phone or mail, if in our online-reservation system are no rooms available in the requested period.

Terms and conditions of special offers
Benefits and/or discounts may not be combined.

Cancellation Conditions Restaurant
In case of non-appearance of a confirmed restaurant reservation at Alpine Gourmet Prato Borni, Brasserie Lusi, saycheese! and Japan Restaurant Shogun we reserve the right to charge a no show fee per person.
A free cancellation is possible until:
24 hours (1-4 persons)
48 hours (5-8 persons)
7 days (from 9 persons)
before the reservation date.
If the cancellation is made after these deadlines, the corresponding No Show fee per person will be charged to the credit card you have provided.

Questions?

Contact us

Do you have any questions regarding your reservation,
or do you need help making a booking?